is now recruiting for

Executive General Manager BUSY At Work

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Applications close Wednesday 13th August 2025

Empower people through skills, education, and opportunity.
Lead BUSY At Work’s mission with strategy and heart.

Overview

About BUSY

BUSY want to place the right people in the right roles. It’s as simple as that. They work not just for you, but with you.

They provide customised solutions that suits your needs. They will ask you what matters to you and your organisation. They will confirm skills and qualifications with candidates and ask them what matters to them and where they want to go with their individual career goals.

As a not-for-profit organisation, profits from The BUSY Group’s services directly support community initiatives.

These initiatives comprise of various special projects which aim to support socially disadvantaged individuals overcome barriers in engaging with the community, gaining training opportunities and eventually taking the step to gaining employment.

Vision

BUSY’s vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.

Mission

Really understand the employment and skills needs of employers, enterprise and Industry.
Promote industry driven training, employment and workforce solutions to jobseekers, students, people seeking to upskill and ‘at risk’ members of our communities, with particular emphasis on youth.
Develop a positive, highly motivated BUSY workforce to deliver sustainable employment and apprenticeships outcomes.
Assist new and existing businesses to grow and prosper through effective employment, apprenticeships and workforce strategies.
Create and maintain partnerships with industry groups, other providers and Government agencies.

Values

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Executive General Manager
BUSY At Work

BUSY At Work (BAW), a division of The BUSY Group Ltd, operates in a dynamic environment shaped by evolving government policy, market flexibility, and heightened service and compliance expectations. This role leads the strategic development, management, and oversight of BAW’s programs and services, ensuring alignment with financial, contractual, and performance goals.

The Executive General Manager will work closely with General Managers to implement strategies that exceed KPIs, ensure compliance, and continuously improve service delivery. The role fosters a high-performing, collaborative culture that reflects The BUSY Group’s values and drives sustainable outcomes. It is also critical in identifying growth opportunities, strengthening stakeholder relationships, and executing new business strategies to support long-term success.

Key Accountabilities

As the Executive General Manager, your key accountabilities include:

- Develop and implement strategic business plans and associated operational plans for BAW in conjunction with the Board, Managing Director, Group CEO and other senior leaders that enables the company to achieve its long-term strategy.
- Develop and maintain relationships with appropriate senior Australian and State Government contacts and relevant industry stakeholders, customers and potential prospects.
- Oversee outsourced Government Services contracts to ensure growth and mastery within service provision and
- Monitor competitor analysis and market trends to assist in business growth planning and opportunities.
- Prepare business cases to support new investment and strategic growth opportunities.
- Analyse financial and operational results to better understand performance to determine strategic scenarios that deliver greater outcomes.
- Oversee strategy and operations of direct reporting teams including, coaching, training and development activities.
- Contribute to the preparation of comprehensive tender strategies and submissions, including future iterations, ensuring competitive proposals that align with the organisation’s strategic goals, securing new contracts and funding opportunities.
- Evaluate performance and consult on achievement of targets. Ensure teams and subcontractors are actioning strategies to meet both internal and contract focused outcomes/KPIs and remedial actions are identified and implemented where needed.
- Analyse data, develop and provide reporting functionality that adds value across the business.
- Communicate results and recommendations for improvements that will lead to greater opportunities, revenue generation and streamlining of operations.
- Implement effective management strategies to support implementation of new contracts, contractual changes, including new government initiatives or incentives, to ensure all stakeholders are engaged and aware of impacts to operations or support services needed.
- Lead and direct Senior and General Managers to maintain effective performance management systems, monitoring and report on the performance of relevant teams and individuals.
- Support professional development as part of overseeing the performance and development of relevant teams and their programs.
- Lead operational teams for BAW.
- Formulate and review annual budgets for all relevant contracts and services within the BAW business in consultation with the Group CEO, Finance Team, and BAW General Managers.
- Build and foster a culture of collaboration across the Group in order to achieve key strategic and operational outcomes.
- Monitor compliance with Australian Government and State Government legislative requirements in relation to all active contracts and the provision of information related to working with employers, jobseekers, Australian Apprentices, and clients.
- Oversee and manage the operations of BAW Contracts including but not limited to, Apprenticeship Contract, Grants and Scholarship programs, Employment Services Contracts and Youth and Community sector to achieve and exceed contractual obligations and Key Performance Indicators (KPIs).
- Design and implement an effective operational platform for service delivery across all relevant contracts and programs with General Managers.
- Ensure that operational policies and procedures are in place to enable the efficient and effective functioning of all contracts and deliverables
- Represent BAW and participate in national, state, regional, and relevant industry and association meetings.
- Promote a safe work environment and adhere to ISO standards, Right Fit For Risk (RFFR) and regulatory requirements. Working closely with the relevant Corporate Service Managers to ensure that operational processes are conducted in a manner that complies with Australian and State Government requirements, BAW policies, procedures, WH&S legislation and overall Group Compliance Frameworks.
- Ensure staff understand and promote other BUSY Group services and interests, where such promotion is compliant with contractual obligations.
- Support the planning, organisation, and promotion of BUSY Group Services at various events, career days, and expos.
- Any other tasks assigned which may be reasonably requested from time to time, which contribute to the success of the organisation.

What We Are Looking For

Minimum 5+ years in an Executive role, preferably in a not-for-profit
A degree in in a related discipline
Post-Graduate qualifications in a business-related discipline is highly desired
Demonstrated and proven ability to provide achieve objectives with minimal supervision within a team environment.
Demonstrated knowledge and understanding of general business principles and practices, the ability to apply that knowledge, including the capacity to identify internal control deficiencies and to develop and implement control systems which enhance compliance and accountability.
Strong commercial acumen
Demonstrated experience working within Government Outsourced Services.
Strong appreciation of change management methodologies in order to achieve business outcomes, while managing the various aspects of change appropriately.
Ability to adapt to ever changing business needs and conflicting priorities, while managing team expectations and delivery outcomes.
Demonstrated ability and knowledge of business management systems, communications and relevant legislative requirements.
Demonstrated experience in areas of Financial and Performance Analysis, People Management, and general overall business management.
Demonstrable competency in strategic planning and business transformation activities.
Ability to analyse data, to establish strategic and operational strategies.
Comprehensive knowledge of Project Management capability to deliver operational outcomes.
Self-motivated with a demonstrated enthusiastic approach to day-to-day business and operations aligning to key contract and commercial outcomes.

Due to the requirements of this role a criminal history and business checks will be undertaken on preferred applicants. A criminal history does not necessarily preclude an applicant from appointment.

Position Description

To learn of the requirements and attributes of our ideal candidate for this position, we invite you
to please download the position description below.

Download

How to Apply

Requirements

To be considered, please provide the following information in your online application, for the assessment of your suitability:

A short (no more than two pages) statement focusing on how you align with the core accountabilities outlined in the role statement below.
Your current CV highlighting your relevant experience, qualifications, and achievements.

BUSY Group and Luminary are committed to inclusive and diverse practices, including recruitment and selection which ensures people from culturally and linguistically diverse backgrounds, people with disability, women, and Aboriginal and Torres Strait Islander people have equal opportunity to apply and participate.

Candidates who represent diverse backgrounds are encouraged to submit an application.

If you need assistance with your application please reach out to us.

Download Position Description