Your responsibilities

As the Chief Risk Officer, your key responsibilities include:

• As the Chief Risk Officer, your key responsibilities include:

  • End to end accountability for driving the transformation and operationalisation of the WorkCover’s operational and enterprise risk management and assurance processes.

  • Create, enhance and execute WorkCover’s risk management framework, policies and processes to ensure they are effective, adopted and fit for purpose, they represent industry best practice and are commensurate with that expected of large financial services organisations.

  • Provide expert independent advice to the business, Risk and Compliance Committee and the WorkCover Board on risk management, oversight, the control environment and assurance matters.

  • Strategically drive the development and ongoing enhancement of WorkCover’s risk management and compliance culture positioning it as a strategic pillar and enabler to achieving WorkCover’s strategy and goals.

  • Full accountability for driving the relationship with internal audit to ensure that WorkCover derives value from all engagements and that findings are considered, reported, remediated and that controls are implemented to ensure ongoing compliance.

  • Drive the strategic management of WorkCover’s common law claims portfolio and provision of independent legal advice to the WorkCover Board, Committees and Management to meet their governance obligations, manage strategic and policy risk, and mitigate operational and legal risk to achieve strategic outcomes.

  • Strategically oversee WorkCover’s legal panel, policies, targets, objectives to oversee common law claim outcomes.

  • Responsible for the provision of company secretariat functions for the WorkCover Board and Committees ensuring that all obligations are met, the preparation of Board and Committee papers meets required legislative and best practice standards and that the Board and Committees are appropriately supported in undertaking their roles.

  • Provide exceptional leadership and drive strategic and operational excellence in WorkCover’s corporate relationships to ensure that it has deep understanding of stakeholder needs and can identify.

  • Strategically lead the creation and execution of WorkCover’s regulatory and corporate relations strategy to ensure that WorkCover builds and maintains strong relationships with critical stakeholders which positively contribute to WorkCover achieving its strategy, vision and purpose.

  • Responsible for critical regulatory relationships and ensuring compliance with key legislative and regulatory requirements. The role is also responsible for responding to regulator queries and developing policy positions in alignment with WorkCover’s mission and vision.

  • End to end accountability for the strategic and operational delivery of WorkCover’s complaint management and response ecosystem. Recognising the criticality of embracing feedback as a driver of innovation and meeting customer needs, the role is responsible for establishing and maintaining the process by which customer feedback is collated, recorded, investigated and responded to. Critically, the role also has accountability for identifying and recommending changes to people, systems and processes throughout the business as a result of interpreting themes, identifying opportunities and taking ownership for “closing the loop”.

  • Provide exceptional leadership of the Division driving a culture of delivery, excellence, outcomes, care (for our people and customers) and commercial outcomes for the benefit of Queensland, employers, and injured workers.

  • Drive ongoing development of our people, process re-engineering and ways of working to drive exceptional employee engagement and effective outcomes. This will be achieved by leading a culture of mutual accountability and striving for excellence through clarity of direction, creating a customer centric and resilient workforce.

  • As a senior member of the Work Cover Executive Leadership Team, positively contribute to WorkCover's strategic direction, corporate plan, workforce, and business planning plan.

  • Ensure WorkCover balances excellence, compliance, accountability, innovation, and integrity in delivering results for WorkCover through responsible risk management.

  • Analyse leading edge professional and technical developments, providing expert advice to the Chief Executive Officer, Board and the Executive in support of WorkCover's transformation agenda.

  • Implement benchmarking protocols that ensure the Division’s services and activities meet best practice standards, including compliance with QAO, Internal Audit and the Regulator.

  • Execute people and operational management responsibilities for the function including workforce planning and ensure that appropriate financial, records management, procurement, risk management and audit controls are in place that demonstrate effective governance of functional responsibilities.

  • Manage the Division within agreed financial and establishment parameters.

  • Manage expenses within approved budget in accordance with WorkCover delegations and ensure that all records are maintained in accordance with WorkCover's records management policies and procedures and meet legislative and business requirements.

  • Safety at WorkCover Queensland is everyone's responsibility. To support a positive safety culture, leaders have an important responsibility to understand, observe and comply with all workplace health and safety and injury management standards, policies, and procedures. Leaders are responsible for creating an environment where team members engage with their safety obligations and understand their responsibilities.