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General Manager Risk

Applications close midnight, Sunday the 13th of July 2025

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WorkCover Queensland has been providing workers’ compensation insurance in Queensland for more than twenty years.

Overview:

WorkCover Queensland

About WorkCover Queensland

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

WorkCover Queensland has been providing workers’ compensation insurance in Queensland for more than twenty years. Supporting Queensland workers and businesses is at the heart of everything we do. From customer service and managing claims, to accessing rehabilitation, preventing injuries, and making sure employers have the right cover to protect their team. The most important thing for us is keeping Queenslanders working and we understand everyone’s needs are different.

Our vision

To be the best workers’ compensation insurer and make a positive difference to people’s lives.

Our purpose

We partner with and support our customers to keep Queenslanders working, through:

Trusted partnerships underpin our focus on return-to-work outcomes.
Tailored quality experiences for workers and employers.
Creating value for business through innovative and sustainable outcomes.
Influencing and investing in injury prevention.

Our culture

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

About the role:

General Manager Risk

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General Manager Risk

Reporting to the Chief Risk Officer participating in the CRO Group Leadership Team, the General Manager Risk is a critical role that enables our vision to be the best workers' compensation insurer and make a positive difference to people's lives. This is a key role to enable and support WorkCover's delivery on its aspirations and strategic transformation roadmap.

Specifically, the role is responsible for leading the Risk Division to enable the enterprise to fulfil its risk obligations by:

providing thought leadership to embed risk-aware decision-making and governance excellence,
shaping the development of risk and governance frameworks, policies, and processes to ensure they are effective, adopted and fit for purpose, they represent industry best practice and are commensurate with that expected of large financial services organisations,
shaping the design and implementation of delivery standards, service levels, and risk reporting to enhance performance monitoring, and
leading the internal audit program, ensuring enterprise-wide risk visibility and accountability.

This role may be required to undertake work across multiple streams within the team.

Your responsibilities

As the General Manager Risk, your key responsibilities include:

Sponsor and oversee the successful execution of risk transformation and continuous improvement initiatives, ensuring alignment with established timeframes, budgets, quality standards, and anticipated business case benefits.
Steer the delivery of the Risk operating program of work, providing risk challenge, oversight and transparency to the management and the Board, ensuring alignment with budgetary frameworks, risk appetite, and service standards established with key stakeholders.
Be an active member of the CRO Group leadership team providing strategic and thought leadership to further develop the Risk operating model, drive engagement, uplift capability and identify and address operational challenges, risks and opportunities.
Lead and develop the Risk Division driving proactive engagement and collaboration across the business and delivering the Risk vision through partnering and providing trusted risk management advice and guidance.
Shape the governance frameworks and supporting policies for the Risk Division, ensuring alignment with industry-leading best practices and regulatory requirements.
Proactively assess risk and opportunities, driving continuous improvement solutions.
Develop and implement disaster recovery and incident report strategies to safeguard business continuity.

Your accountabilities

- Collaborate with stakeholders across the enterprise to advance the organisations vision, strategy and culture through open and strong relationships.
- Proactively engage in the CRO Group Leadership Team, to offer strategic input that shapes transformation initiatives drive continuous improvement and enhanced BAU outcomes.
- Shape the resourcing model for the Risk Division to ensure alignment with organisational goals, ensuring effective delivery on strategic objectives.
- Champion the WorkCover vision and strategy, the Risk Division, and the CRO Group priorities to strengthen organisational alignment and engagement.
- Advocate for a high-performance culture by modelling desired behaviours, inspiring employees at all levels to strive for high quality standards.
- Provide strategic thought leadership and advise the Board, Executive Leadership Team (ELT), Chief Risk Officer, and Senior Leadership Team (SLT) regarding emerging trends, risks, and opportunities.
- Cultivate a high performance, inclusive and engaged team for the Risk Division, by mentoring and coaching individuals, in alignment with People frameworks and policies.
- Share successful planning and talent management strategies to cultivate future capabilities and develop the critical skills necessary for organisation success.
- Establish a culture of proactive continuous improvement within the Risk Division, driving innovation and efficiency across all operations.
- Shape and implement a comprehensive reporting framework for the Risk Division, ensuring timely and accurate data delivery to support strategic decision-making and improve operational performance.
- Cultivate trusted relationships with Senior stakeholders across the enterprise including the Board, Executive Leadership Team (ELT), and other internal partners, to ensure the successful delivery of transformation initiatives, continuous improvement projects and BAU outcomes.
- Establish and nurture relationships with potential and existing external partners, ensuring that fair, transparent and commercial arrangements are negotiated in accordance with Procurement frameworks and policies.
- Ensure risk strategies and procurement are effectively implemented and executed within the Risk Division.
- Proactively identify, assess, and mitigate risks impacting delivery within the Risk Group and broader organisational operations.
- Ensure risk activities comply with established controls, adhering to risk guidelines, and report and escalate issues to the Risk Group, as necessary.
- Ensure Transformation, continuous improvement and BAU outcomes for Risk Group and delivered within budget.
- Act as the representative of the Chief Risk Officer at internal WorkCover Forums as needed.
- Represent WorkCover as relevant industry events, ensuring adherence to the WorkCover Communications Policies.
- Provide backfill support for the Chief Risk Officer as required.
- Perform any other activities as required by the Chief Risk Officer to deliver transformation, continuous improvement or BAU outcomes.

Experience & Knowledge

- Understand and accommodate diverse and multi-stakeholder perspectives and priorities (e.g., government, industry, customers and stakeholders) to inform strategic decision-making.
- Deep experience and knowledge of the financial services industry and the commercial, industrial, and political considerations that impact WorkCover and its stakeholders.
- Proven track record of collaborating and influencing across the enterprise to drive business outcomes.
- Extensive Senior leadership experience in high-stakes environment, with a proven track record of effectively engaging Boards, CEOs, ELT to drive strategic outcomes.
- An authentic, human-centred approach to leadership.
- Demonstrated ability to analyse long-term trends internally and externally and translate insights into actionable strategies for sustained business growth.
- Demonstrated success in leading large teams, including senior leaders and team members.
- Tertiary qualification in business, law, finance or similar discipline with post graduate qualifications highly regarded.
- Demonstrated experience in leading, managing, and developing high-performing teams (preferably in financial services), with a strong focus on risk management and compliance.
- Extensive financial services experience across relevant sectors.
- Relevant Professional body membership (e.g. CA; CPA; IIA; ACFE Governance Institute of Australia, ACI Institute).
- Proven ability to manage and influence a broad range of stakeholders, underpinned by excellent communication skills and the capacity to build and maintain collaborative working relationships.
- Strong experience in preparing clear, accurate, and concise reports to management and the Board.
- Exceptional interpersonal and communication skills, with the ability to engage effectively and influence individuals at all levels, including executives, legal professionals, and external agencies.
- Proven capability in supporting organisational compliance with legal, regulatory, and industry frameworks through the development of industry best practices.

How to Apply

Requirements

To be considered, please provide the following information in your online application, for the assessment of your suitability:

A short (no more than two pages) statement focusing on how you align with the core accountabilities outlined in the role statement below.
Your current CV highlighting your relevant experience, qualifications, and achievements.

If you need assistance with your application please reach out to us.

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