is now recruiting for
Director Communications and Brand
Applications for this role close midnight, Sunday 8 November 2026
The Queensland Building and Construction Commission (QBCC) is Queensland’s building and construction regulator. Our mandate is to independently regulate the building and construction sector, and efficiently manage the Queensland home warranty insurance fund (the Queensland Home Warranty Scheme).
We are an independent statutory body established under the Queensland Building and Construction Commission Act 1991 (QBCC Act) governed by the Queensland Building and Construction Board (QBC Board).
Led by the CEO and Commissioner, we support the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state.
Our regulatory purpose is to reduce risk in the building and construction industry, offer protection from harm, and encourage innovative industry responses to current and emerging challenges.
The building and construction industry is a cornerstone of Queensland’s economy, contributing over $59 billion annually and employing more than 270,000 people—making it the state’s third-largest employer.
With a focus on the customer, the QBCC has service centres located throughout the state, including Brisbane, Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Sunshine Coast, Townsville and Toowoomba.
The QBCC is committed to promoting, supporting and encouraging respect, equity, diversity and inclusion across all aspects of their business and increasing staff awareness and respect for Aboriginal and Torres Strait Islander peoples and cultures. Inclusion and diversity play an important role in the shaping of QBCC’s culture and how their workplace operates both internally and externally. QBCC are proud advocates of inclusive and flexible workplace practices which they believe are essential in creating safe, positive and productive work environments for everyone to enjoy. All reasonable support and access requirements will be accommodated to the extent possible, in accordance with the relevant legislation.
For more information about the QBCC, please visit our website at www.qbcc.qld.gov.au
Overview
About the Role
Director Communications and Brand
The position is responsible for leading the Communications, Media & Public Relations, and Ministerial & Corporate Advisory functions.
The purpose of the position to ensure the organisation delivers trusted, timely and effective communications and advice, enhancing the organisation’s reputation, managing risk and opportunities, and strengthen relationships with government, industry, customers and key stakeholders.
This role contributes to safe, trusted building and construction outcomes in Queensland by ensuring decisions, services and actions align with the QBCC’s vision, purpose and values.
Your Accountabilities
In undertaking the role of Director, Communications and Brand, you are expected to:
Collaboratively develop and implement integrated communication and media strategies informed by data, insights and stakeholder needs, to increase awareness and understanding of the QBCC, promote understanding of regulatory responsibilities, stakeholder focused services, information and initiatives, and support the achievement of strategic and operational objectives.
Optimise the use of key communication channels to strengthen the reputation and identity of the QBCC, broaden stakeholder awareness and visibility of our vision, programs and priorities.
Ensure the planning and provision and high-quality executive, ministerial and corporate advisory services, including general customer feedback and complaint management to support informed decision-making, transparency and public confidence.
Support executive and ministerial priorities, and provide expert advice on complex and sensitive issues.
Position the branch as a centre of excellence, working as a valued strategic partner and advisor to the business with a focus on continual improvement.
Provide media advice and services through an informed and proactive approach to risk management and opportunity identification.
Implement agreements and frameworks which will set performance standards, including clear KPls and outcome-based success measures, aligning to corporate objectives.
Consider industry and community sentiment, emerging digital and communication trends and best practice outcomes for the QBCC.
Prepare regular reports and presentations to inform QBCC's Senior Executive and Board of progress of strategies and business improvement projects.
Develop strong relationships with all internal, external, government and industry stakeholders to assist in optimising communication, service delivery and engagement.
Suitability Requirements
We are looking for someone with:
Demonstrated success in developing and implementing customer-centric strategies that enhance service delivery across diverse channels, with a strong emphasis on digital and self-service capabilities, informed by data, customer insights, and continuous improvement practices.
Excellent communication, negotiation and relationship management skills across a diverse range of senior internal and external stakeholders with the ability to influence, persuade and negotiate positive outcomes.
Proven leadership and management experience with the ability to manage, inspire and motivate both direct and indirect reports, peers and cross-functional team members.
Highly developed capability in driving organisational reputation outcomes by providing strategic leadership in communications and stakeholder engagement, ensuring consistent and influential messaging, managing high profile risks and issues, and fostering constructive partnerships with media and key external stakeholders.
Demonstrated experience in preparing and managing contracts, reports, expert advice and sensitive communications.Ability to operate autonomously to lead and manage strategic communication, executive services and engagement activities, teams and functions. This includes a working knowledge of communications, marketing, and best practice use of digital channels in a regulatory environment.
See the Position Description for more information on the role.
Learn more about how QBCC delivers, its commitment to its people and its leadership expectations in the resources below.
How to Apply
The QBCC are committed to inclusive and diverse practices, including recruitment and selection which ensures people from culturally and linguistically diverse backgrounds, people with disability, women, and Aboriginal and Torres Strait Islander people have equal opportunity to apply and participate.
Candidates who represent diverse backgrounds are encouraged to submit an application.
To be considered, please provide the following information in your online application, for the assessment of your suitability:
A short (no more than two pages) statement focusing on how you align with the requirements of the role, in particular your experience leading and inspiring teams through significant organisational change, how this has influenced your personal leadership journey, and your experience managing a portfolio of similar breadth to this one.
Your current CV (no more than five pages) highlighting your relevant experience, qualifications, and achievements.
If you need assistance with your application please reach out to us.
Applications for this role close midnight, Sunday 8 November 2026
Useful Links
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QBCC: Who we are
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QBCC: What we do
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QBCC: Resources
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Living in Brisbane
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Living in Queensland
Confidential Enquiries
SHANNON KEYS
Executive Consultant
ELENA RYAN
Senior Associate & Head of Talent Insights
Have a question?
Reach out to our friendly team.
