• Demonstrated extensive leadership of high-volume essential waste collection, logistics or comparable services, with end-to-end accountability for customer outcomes and reliability.

• Apply advanced commercial and operational judgement to direct contracted collection services while distinguishing routine service direction from the exercise of formal contractual authority.

• Lead proven city-wide responses to collection disruption, service recovery, route or workforce constraints and high-volume customer impacts, including emergencies and material supplier failure.

• Use highly developed analytical capability, operational data, demand intelligence and technology to improve collection productivity, cost-to-serve, service performance and customer experience.

• Influence effectively at a highly developed level with major collection suppliers, elected representatives, customer-service partners, workforce stakeholders and regulators to achieve defensible outcomes.

• Build demonstrably resilient frontline leadership, workforce capability, succession and emergency-response readiness across complex, safety-critical and continuously operating collection services.

Demonstrated capability, knowledge, experience and achievements in:

• Leading organisational performance to deliver coordinated, responsive, and customer-focused outcomes.

• Inclusive and people-focused leadership style in line with Council’s Leadership Blueprint, with demonstrated success in building high-performing, values-led teams and positive workplace cultures.

• Maintaining and developing relationships across organisational boundaries to drive consistent and seamless delivery and the direction of resources to corporate priorities.

• Communication, stakeholder engagement and relationship management, with the ability to collaborate and influence across government, industry and community.

• Managing complex and contentious issues with high sensitivity and competing stakeholder interests.

• Leading thinking about initiatives to create public value.

Demonstrated capability, knowledge, experience and achievements in:

• Financial and risk management with experience overseeing operational budgets, regulatory compliance and governance in high risk, high accountability settings.

• Developing an engaged, productive, and customer-focused workforce.

• Delivering systems and processes which deliver value to the organisation and to the customer.

• Planning the resourcing of services with appropriate risk management to meet demand within budget.

• Building new collaborative models with suppliers and program partners to improve public value.

• Demonstrating a focus on shared outcomes, negotiating budget and resources across the organisation, and submitting joint budget proposals.

Demonstrated ability to undertake broad executive leadership beyond the specific requirements of the position, across the organisation, including the ability to:

• Collaborate and share accountability across organisational boundaries

• Participate in strategic decision making; represent Brisbane City Council to the community, other levels of Government and to industry.

• Own and champion corporate values, strategies, policy, and directions, particularly: Council values and behaviours, Code of Conduct, workplace justice, diversity and inclusion, Zero Harm and flexible work arrangements.

• Understand governance frameworks, statutory and regulatory compliance, including legislation relevant to local government operations particularly the City of Brisbane Act 2010 and associated regulations, Council Ordinances and Local Laws

• Champion the strategic corporate management agendas on issues such as customer service, service delivery, change management and people management, and integrate these principles into the operation of the business.

• During disaster events, be available to perform the role of Incident Controller within the Local Disaster Coordination Centre to provide leadership and implement strategic directions from the Local Disaster Management Group.