WorkCover Queensland

is now recruiting for

General Manager, Employee Experience

Apply Now

Applications close midnight, Wednesday 11th March 2026

Overview

Join an outstanding team at WorkCover Queensland.

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

WorkCover Queensland has been providing workers’ compensation insurance in Queensland for more than twenty years. Supporting Queensland workers and businesses is at the heart of everything we do. From customer service and managing claims, to accessing rehabilitation, preventing injuries, and making sure employers have the right cover to protect their team. The most important thing for us is keeping Queenslanders working and we understand everyone’s needs are different.

About the Role

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Our culture

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

Our vision

To be the best workers’ compensation insurer and make a positive difference to people’s lives.

Our purpose

We partner with and support our customers to keep Queenslanders working, through:

Trusted partnerships underpin our focus on return-to-work outcomes.
Tailored quality experiences for workers and employers.
Creating value for business through innovative and sustainable outcomes.
Influencing and investing in injury prevention.

About the Role

General Manager, Employee Experience

Download Position Description

Reporting to the Chief People and Strategy Officer, participating in the CPSO Leadership Team, the General Manager Employee Experience is a critical role that enables our vision to be the best workers' compensation insurer and make a positive difference to people's lives. This is a key role to enable and support WorkCover delivery on its aspirations and strategic roadmap of project and transformation.

Specifically, the role is responsible for leading the CPSO Group to enable the delivery of industry-leading best practice and to drive influence and sector leadership through:

Designing and delivering future-focused strategies for leadership, talent, capability, and culture.
Bringing workforce insights and trends into enterprise planning to meet evolving business needs.
Translating Employee Experience into practical frameworks that support organisational transformation.
Embedding inclusive, human-centred practices that strengthen engagement and wellbeing.

Key Responsibilities

Lead the design and implementation of enterprise-wide strategies focused on leadership, talent, and organisational culture.
Drive innovation in people practices, positioning the organisation as an adaptive, future-ready employer.
Lead the development of contemporary frameworks for learning, development, capability, and workforce planning.
Collaborate with senior executives to align employee experience initiatives with strategic business objectives.
Leverage workforce insights and external trends to anticipate emerging needs and craft proactive solutions.
Ensure inclusive practices and psychological safety are embedded across leadership and organisational programs.
Guide the design and evaluation of initiatives that foster employee engagement, purpose, and wellbeing.

Qualifications & Experience

Tertiary qualification in Human Resources, Business, Psychology or similar discipline with post graduate qualifications highly regarded.
A minimum of 10 years in senior HR leadership experience with a strong focus on organisational culture, engagement, talent and leadership development.
Demonstrated success in transforming organisational culture during a period of rapid change.

How to Apply

To be considered, please provide the following information in your online application, for the assessment of your suitability:

A short (no more than two pages) statement focusing on how you align with the core accountabilities outlined in the role statement below.
Your current CV highlighting your relevant experience, qualifications, and achievements.

If you need assistance with your application please reach out to us.

Apply Now

Applications close midnight, Wednesday 11th March 2026